AI Use Policy
Last updated: March 4, 2026
Overview
At Air Force Heating & Air Conditioning, we believe in transparency about how we use technology to serve our customers. This policy outlines our use of artificial intelligence (AI) tools in our business operations and website.
How We Use AI
We may use AI-assisted tools in the following ways:
- Content Creation: AI tools may assist in drafting blog posts, service descriptions, and other website content. All AI-generated content is reviewed and edited by our team for accuracy and relevance.
- Website Development: AI-assisted coding tools may be used in the development and maintenance of our website.
- Customer Communication: AI tools may assist in drafting responses to common customer inquiries, though all customer communications are reviewed by our team.
- SEO and Marketing: AI tools may be used to analyze and optimize our website content for search engines.
Human Oversight
We maintain human oversight of all AI-assisted processes. Key principles include:
- All HVAC technical advice and service recommendations come from our licensed, experienced technicians
- AI-generated content is reviewed by our team before publication
- Service estimates, diagnoses, and repair recommendations are always made by qualified human technicians
- Customer data is not used to train AI models
What AI Does NOT Do
AI is never used to:
- Make HVAC service or safety decisions
- Determine pricing or estimates without human review
- Access, process, or store customer personal data
- Replace the expertise of our licensed technicians
- Make automated decisions that affect customers without human involvement
Data Privacy and AI
When AI tools are used, we ensure that:
- No customer personal information is shared with AI platforms
- AI tools comply with our Privacy Policy and applicable privacy legislation
- Data used with AI tools is anonymized where applicable
Updates to This Policy
As AI technology evolves, we will update this policy to reflect any changes in how we use these tools. We encourage you to review this policy periodically.
Contact Us
If you have questions about our use of AI, please contact us:
Air Force Heating & Air Conditioning
Phone: (403) 463-7700
Email: homecomfort@airforceheating.com